Chat/Email Support

Replying to customer’s email and chat queries promptly, accurately and adeptly is the key to happy customers. We understand that email and live chat are the latest modes of effective communication. Our flexible and reliable system responds immediately to the customer queries in a tech friendly way.

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Plaxonic, a pioneer in providing cost-effective solutions, has expertise in a high-end call center and customer support services to global customers. Our online email and chat support services serve the customers just the way they want.

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Experienced Workforce

We have highly skilled and experienced team of professionals who ace in providing competent email and chat services. Available 24/7, they answer customer queries with appropriate and prompt replies.

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Our Timely Email Support

Our specialists ensure that all emails are answered within 24 hours of their arrival. Aside, emails are generated 365 days a year because our staff is always at work to maintain consistent response. Our professionals try their level best to satisfy the clients through pinpointed answers to their questions to encourage correspondence from the other end.

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Reliable Services

With us, rest assured about accurate replies to your emails and chat. Since we work every time, none of the queries go unattended or unanswered. Our team of experts provides superior quality cost-effective support services within a fast turnaround time.

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Concentrate On Core
Competencies

Outsourcing online email and chat support services can help you devote quality time to your company's core competencies. Pay attention to sales and marketing and let our experts answer your customers' queries.

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Our Day-and-night Chat
Solutions

Our online chat support team offers their services every hour of the day and night to attend customers from around the world at their convenient time. Our counselors can attend multiple customers in one go through a single window and singles of them through different windows.

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Get More Information About
Valuable Customers

Gather more information about potential customers and know about their interests. This will let you understand what exactly your customers are looking for.

Highlights Of Our Services

Let us give you enough reasons to believe in our communication services.
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    Chat team works on desk receiving visitors and customers who stop by the company websites.

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    We make sure that your customers can reach out to a company representative at any time of the day and get their doubts cleared or problems resolved.

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    We have different members appointed for the chat and email
    functions.

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    Bigger organizations receive truckloads of emails every day and hence emailing and chat becomes an important medium of communication that can open doorways of direct communication. Outsourcing the chat and email process of your company to us has its benefits.

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    Our services will leave you home free to attend the other important areas while we offer effective email support services.

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    We respond to chat pings and callback request with our chat support team.

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    Email support team ensures that all business emails coming from business partners and customers are promptly returned.

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    Since not all organizations prefer to hire the entire package of contact centre service, we have split it up into smaller subservices for the ease of hiring purpose. Companies that prefer live chat services to keep their websites responsive to the customers can avail this support to ensure direct and uninterrupted communication with their clients.