Chat/Email Support Services
Replying to customer’s email and chat queries promptly, accurately and adeptly is the key to happy customers. We understand that email and live chat are the latest modes of effective communication. Our flexible and reliable system responds immediately to the customer queries in a tech friendly way. When a company plans to outsource email support services or outsource chat support services, it gets close to keeping away from losing a large volume of valuable clients. And why? Because customers these days trust online services more for immediate solutions to their queries.
Plaxonic, a pioneer in providing cost-effective solutions, has expertise in high-end call center and customer support services to global customers. Our online email and chat support services serve the customers just the way they want. We understand that for a busy organization, responding to every email or chat is not possible in the middle of several other important tasks. For this reason, we come forward and lend them our helping hand through transparent and customer friendly services.
We have skilled and experienced professionals who ace in providing competent email and chat services. Available 24/7, they answer customer queries with appropriate and prompt replies. Through our professional attitude of handling the clients, we market our clients’ products and services in an efficient & convincing way. Our years of experience help us to provide solutions that spike up customers’ satisfaction levels.
Our Timely Email Support
Our specialists ensure that all emails are answered within 24 hours of their arrival. Furthermore, emails are generated 365 days a year because our staff is always at work to maintain consistent response. Our professionals try their level best to satisfy the clients through pinpointed answers to their questions; thus, they are encouraged to trust the business even more. This way, loyalty among customers amps up.
With us, rest assured about accurate replies to your emails and chat. Since we work round the clock, none of the queries go unattended or unanswered. Our team of experts provides superior quality cost-effective support services within a fast turnaround. Our wide range of services meets needs of different types of business functions and keeps our client’s stay connected to their respective customers.
Concentrate On Core
Outsourcing online email and chat support services can help you devote quality time to your company's core competencies. Pay attention to sales and marketing and let our experts answer your customers' queries. While we are at your beck and call consistently, you and your people get plenty of time to expand the business to unexplored levels. This keeps you ahead of your competitors.
Our Day-and-night Chat
Our online chat support team offers their services every hour of the day and night to attend customers from around the world. Our counselors attend multiple customers in one go without letting any inconvenience pop-up its head. We know that customes are active throughout; hence, we assure that the moment help is expected, our team of executives is there to respond.
Get More Information About
We collect more information about potential customers and know about their interests. This helps to understand what exactly they are looking for. Why it matters? Because unless a business knows what exactly its audience wants, it can never succeed in winning their hearts and loyalty points. Hence, we gather maximum details from customers who matter in taking the business forward towards prosperity.
Highlights Of Our Services
Let us give you enough reasons to believe in our communication services.
Our chat team works on desk receiving visitors and customers who stop by the company websites any time.
We make sure that your customers can reach out to our company representative at any time of the day and get their doubts cleared or problems resolved.
We have different members appointed for the chat and email functions to ensure they give their best.
Bigger organizations receive truckloads of emails and chat queries every day. Outsourcing the chat and email process of your company to us yield ample of benefits.
Our services will leave you free to attend the other important areas while we offer effective email support services.
We respond to chat pings and callback request with our chat support team without creating any delay or making any excuses.
Email support team ensures that business emails coming from business partners and customers are promptly returned.
Since not all organizations prefer to hire the entire package of contact centre service, we have split it up into smaller subservices for the ease of hiring purpose.