Get inbound customer service | Outbound Customer Service | Telemarketing

Inbound/Outbound

Plaxonic Technologies excels in accepting calls from customers, i.e. providing inbound call center services and contacting potential clients to promote products & services, i.e. outbound telemarketing services. We offer variety of services 24/7 through our smooth and effective channels. Following the latest trends of technology, our proficient experts offer customized solutions to our prestigious clients and successfully manage their responsibilities.

Inbound/Outbound

As a trend-setter inbound and outbound call center, we deploy latest technology and preserve solid infrastructure to justify all the projects without any flaw. Up-to-date facilities, such as ACD, soft phone, predictive dialer software, voice logging, IVR and call recording; we are equipped with everything. We have knowledge, expertise and well-trained manpower to handle calls in large volumes in a professional way.

Our sheer focus revolves around increasing the sales, exploring unknown markets, follow-up the mailings and fostering long-term customer relationships to help clients reap rewards of success. We know the value of outbound customer service to aware customers about products & services of client’s business; hence, are extremely particular when interacting with the potential customer service.

Services We Offer

We believe in doing everything flawlessly and never think twice when it comes to tread those extra miles for our customers. With our outbound and inbound customer service, there’s a lot for the clients to enjoy on the platter.

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Help Desk

Our highly skilled experts offer these services which are all about IT products and computer glitches. We strive to keep our customers satisfied; hence, ensure offering an exceptional help desk service. Help desk is the hub to report problems and certain issues; therefore, we offer tailor-made solutions to offer customer service interaction that is superior and convincing. As a result, customer relationship is established in a promising way and loyalty points of customers are won forever.

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Taking Orders

Our executives help the customers to place orders easily and effortlessly. Each order is handled professionally and consumers’ doubts are cleared, if they have any. As this is a very crucial service, we put our best foot forward in providing it. Realizing how call center services have a crucial contribution in order taking services, we record as well as deliver messages that are important to keep client’s business running. Our representatives are pro in handling calls & taking orders on the phone.

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Customer Service

Providing unbeatable inbound telemarketing services, our executives focus on the three major aspects of customer relationship management that includes customer acquisition, customer growth and customer care. So what we do? Well, we put our best foot forward in helping clients tract the purchase patterns of their customers, examine & determine the ongoing & evolving market trends and selling the products & services according to that only. Besides, friendly customer care services are provided before as well as after the buying process.

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Tech Support

Industry based repair service is given by us via call in the most seamless & calm way. Be it product support, remote support, network technical support, pre-sales & post-sales support or onsite support, our techies deal with them like pros. We understand that technical support is the central point via which computer issues are reported. Our executives offer customized support solutions not only in quick but efficient way as well; thus, customers get to have a stable peace of mind.

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Telemarketing

Our trained and proficient experts, who are blessed with outstanding communication skills, promote goods & services in the very best way. By using the latest technicalities, we serve our valuable clients the way they have always wanted. When clients outsource telemarketing services to us, we ensure they are away from depending on costly ads & door-to-door selling in order to reach the valuable customers. Without burning hole in the pocket, solutions that have high success rate are provided.

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Lead Generation

To ensure our buyers get a smooth platform to request details about products & services, we offer and market our resources effectively; we provide lead generation. This way, our executives understand the tastes and preferences of our customers and assist them with every service they are looking for. When we are hired, we assure giving them leads that are prompt enough to boost the sales. Market surveys are done to generate fresh leads that have high conversion rates.

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Appointment Setting

Our experienced professionals are fully trained to understand clients’ business, industry and products/services to make right appointments for their company. Our team of talented minds knows how this very service has become one of the most vital call center services during the past few years. We meet client’s need through office appointments, reservations & service schedulers for several types of seats, special events, transportation, dining, seminars, concerts and more. Without creating any fuss and complications, appointments are lined up smoothly.

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Surveys

To providing the best solutions and services to our clients, we firmly believe in the importance of wisely done market research. Crucial information is gathered along with on-going market trends, contenders, purchase patterns of customers and areas that have opportunities for growth. Our experts conduct in-depth research services to assist client’s business is deriving excellence and needed recognition. This way, risks are minimized and chances of favorable results for clients increase largely. Whatever is done, it is done only after understanding the preference & nature of the business.