policy.pdfhandbook.mdtickets.csvwiki/onboardingspecs.docxcontracts/2026slack/#supportnotion/roadmapfaq.jsonreports/q2.xlsxpolicy.pdfhandbook.mdtickets.csvwiki/onboardingspecs.docxcontracts/2026slack/#supportnotion/roadmapfaq.jsonreports/q2.xlsx
ingesting into vector store...
Artificial Intelligence / AI Development / RAG Systems

Your Knowledge,
Answerable.

We build retrieval-augmented generation systems that turn your documents, tickets, and wikis into an assistant that answers from your truth, with citations, not guesses.

How RAG Works
Why RAG

A Model That Guesses Is A Liability.

A general model has never read your policies, your tickets, or last week's decision. Ask it anyway and it will answer confidently, and sometimes wrongly. RAG fixes that by retrieving the truth before it speaks.

Plain LLM, no retrieval
> what is our refund window?

Refunds are typically processed within 30 days, though it can vary by retailer.

Plausible, generic, and wrong for you. No source.
Grounded with RAG
> what is our refund window?

Your refund window is 5 business days from delivery [1], with a 14-day window for enterprise accounts [2].

[1] policy.pdf · p.4[2] handbook.md
The Architecture

Two Lanes, One Vector Store.

RAG has an offline side that prepares your knowledge and an online side that answers in real time. Both meet at the vector store.

Indexing · offline

Ingest

Connect and load your sources

Chunk

Split into meaningful passages

Embed

Encode chunks as vectors

Vector store
embeddings + metadata index
Query · real-time

Retrieve

Find the closest passages

Rerank

Order by true relevance

Generate

Answer, grounded and cited

Vectors radiating in embedding space
query → 6 nearest neighbors
cosine similarity
Retrieval

Search By Meaning, Not Keywords.

We turn every passage into a vector, a point in a space where similar ideas sit close together. A question becomes a point too, and retrieval is simply finding its nearest neighbors. Done well, it is the difference between a useful answer and a wrong one.

01

Semantic, Not Literal

Retrieval matches meaning, so a question phrased nothing like the source still finds it.

02

Hybrid Search

We blend vector similarity with keyword and metadata filters for precision and recall.

03

Reranking

A second pass reorders candidates so the best passages, not just the closest, reach the model.

What We Build

Assistants That Know Your Stuff.

retrieves fromwikis · docs · drives
Internal Knowledge Assistant

Internal Knowledge Assistant

One place to ask anything your company already knows, answered with sources.

retrieves fromhelp center · tickets
Customer Support Copilot

Customer Support Copilot

Draft accurate, cited replies from your support knowledge in seconds.

retrieves fromcontracts · reports · PDFs
Document Q&A

Document Q&A

Ask questions across long, dense documents and get answers with page references.

retrieves frompapers · filings · web
Research & Analyst Copilot

Research & Analyst Copilot

Synthesize across many sources with traceable evidence for every claim.

retrieves frompolicies · regulations
Policy & Compliance Assistant

Policy & Compliance Assistant

Answer policy questions exactly as written, with the clause it came from.

retrieves fromdecks · battlecards · CRM
Product & Sales Enablement

Product & Sales Enablement

Put your latest positioning and answers at every rep's fingertips.

Connect Everything

Every Source, One Index.

Your knowledge is scattered across a dozen tools. We connect them, keep them in sync, and unify them into a single searchable index, with permissions respected.

NotionSlackGoogle DriveConfluenceSalesforceDropboxGitHubJiraZendeskSharePointWebsitesPDFs & docs
Trust & Evaluation

Anatomy Of A Trusted Answer.

A good RAG answer is more than text. We measure and engineer the signals that make it trustworthy, then test them continuously against your real questions.

answer · q: refund window for enterprise? conf 0.93

Enterprise accounts have a 14-day refund window from delivery [1], extended from the standard 5 days [2].

[1] contracts/ent.pdf · p.7 [2] policy.pdf · p.4 indexed 2h ago

Grounded Span

Every sentence traces to retrieved text, so nothing is invented.

Inline Citations

Sources are linked at the claim level, not just listed at the end.

Confidence & Abstention

Low-evidence questions get a careful answer or an honest I do not know.

Freshness

Re-indexing keeps answers current as your sources change.

FAQs

Frequently Asked Questions.

Still have questions?

Our retrieval and RAG engineers are happy to talk specifics.

Talk to an Expert

No. Retrieval reads your data at query time to ground an answer. It is not used to train the underlying model, and you control where it lives.

Make Your Knowledge Ask-Anything Ready.

Point us at your documents and the questions your teams keep asking. We'll build a grounded, cited RAG assistant on your knowledge, and prove it on your real queries.